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Camp Pebble Wellness Institute :: Policies

229 E Sheridan St. |  Ely MN 55731 :: 218.365.0809 ::  admissions@pebblespaco.com

Refund Policy

Per the Private Career School Act Refund Policy for programs greater than 40 hours with a written contract or enrollment agreement:  If your application is rejected, you will receive a full refund of all tuition, fees, and other charges. You will be entitled to a full refund of tuition, fees, and other charges if you give notice that you are canceling your contract within 5 business days after the contract or enrollment agreement is considered effective.  


A contract or enrollment agreement will be presumed to be effective on the date that the school notifies you that you have been accepted into the school and you have signed the contract or enrollment agreement. If the notification of acceptance into the school is sent by mail, then the effective day of being accepted is the postmark on the acceptance letter. This five-day refund policy applies regardless of when the program starts. If you give notice more than 5 days after you signed the contract, but before the start of the program (or first lesson for an online distance education 
program), you will receive a refund of all tuition, fees, and other charges minus 15%, up to $50, of the total cost of the program. If you withdraw after the start of your program and it has been more than 5 days after you signed the contract, you will receive a pro-rated refund of the entire cost of your program based on your last 
day of attendance. You will be provided a prorated tuition, fees and other charges refund minus your initial application fees, up to $50, and minus the less or 25% of the total tuition or $100. Proration is based on whether your program is term-based or clock hours and how much of the program you have completed.

If your program is term-based, the completion rate is the number of calendar days from the first date of the program through your last documented date of attendance divided by the length of the program.  The completion rate is calculated to the second decimal point (.XX). If your program is clock-hour based, the completion rate is the number of clock hours you actually attended divided by the number of clock hours in the program. The completion rate is calculated to the second decimal point (.XX) If you withdraw from your program after 75.00% of the program has completed, you are not entitled to a refund of tuition, fees, and other charges.

You will receive written notice acknowledging your withdraw request within 10 business days after receipt of the notice and you will receive a refund of any tuition, fees, and other charges within 30 business days of receipt of your withdrawal. Any mailed notice is effective as of the date of the postmark if sent by mail or the day it 
has been hand-delivered to the school. Notice to withdraw may also be given by email or verbally, including a voicemail, to a school official (defined by school’s Student Right to Cancel policy).

 

Tessa Feichtinger, Director of Education  

If you do not withdraw in writing or contact the school about your absence and you have not attended your program or contact the school about your absence for 14 consecutive days, you will be considered to have withdrawn from the school as of your last date of attendance. Your school is responsible for sending you a written notice of cancellation if you are withdrawn for failing to attend to your last known address. The confirmation from the school must state that the school has withdrawn your enrollment, and if this action was not the student’s intent, the student must contact the school.

 

You may be entitled to a refund of your equipment and supplies costs if you return your equipment and supplies within 10 days of withdrawing if your supplies are in a condition suitable for resale. If you do not return your equipment and supplies or the supplies are not in a condition suitable for resale, this cost will be deducted from your tuition, fee, and other charge refund that you may be eligible for.

Non-Discriminary Policy

We admit students of any race, color, national, and ethnic origin to all the rights, privileges, programs, and activities generally accorded or made available to students at the school. Camp Pebble does not discriminate on the basis of race, color, gender, age, disability (which if needing accommodation may be reasonably accommodated as provided by law), religion, national and ethnic origin, sexual orientation, or gender identity 
in administration of its educational policies or admissions policies. In keeping with the aforementioned policies, Camp Pebble also prohibits all forms of harassment, including sexual or otherwise. 

Students with Disabilities

Camp Pebble makes reasonable accommodations for persons with disabilities. If you anticipate or experience barriers to your learning or full participation in a bodywork training program based on a physical, learning, or mental health disability, please contact our Admissions staff for more information.

Professional Code of Conduct

Students help to create a welcoming and friendly educational environment where everyone has the opportunity to achieve their educational goals. Students develop professional skills by conducting themselves in a professional manner at all times. This includes being respectful and sensitive to others, maintaining confidentiality and appropriate boundaries, demonstrating professional communication and cooperation, and promoting the compassionate atmosphere of Camp Pebble. See the Student Handbook for the full Code of Conduct.

Student/Teacher Ratio

You will experience focused attention by instructors in every course. It is especially important for the development of our students to be closely observed and receive individualized feedback throughout their training.  We keep our certificate program sizes to a minimum. There will be no more than 10 students per course.

Attendance Policy

Students are expected to attend 100% of classes in their entirety. Exceeding the allowable time missed will result in failure of the course. Instructors take attendance at the beginning and end of every class. A student’s status, including financial aid eligibility, may be affected when absence limits are exceeded. Students are 
responsible for contacting their instructor and making up all missed coursework. All classes begin on time. Students who arrive late to class, return late from a break, or leave early are considered to be tardy. Accumulated tardiness counts towards absences. It is the student’s responsibility to check in with the 
instructor in the event of tardiness or early departure.

Making Up Absences 

It is unfortunate when students miss a class, as attendance and achievement are clearly linked. It is a priority that students remain current with all course material. Students are responsible for the missed coursework and are required to make-up the missed class no later than two weeks from the absence or tardy.  Instructors will verify that students have demonstrated competency in missed coursework. Make up assignments will be 
determined by the instructor and may include written work or being required to schedule an in person tutorial with the instructor at the student’s expense. 

Drug and Alcohol Abuse Prevention Policy and Resources

It is the policy of Camp Pebble that illicit drug use (including manufacture, sale, distribution, dispensation, or possession) is prohibited in the workplace, on the campus, or as part of any activity and is subject to disciplinary action. In addition, the use of alcoholic beverages is prohibited in the workplace, on the campus or as part of any activity and is subject to disciplinary action.

Grading

Students are graded on a letter grade system. 
 

Grading Scale Grade Points 
90% - 100%            A      
80% - 89%              B     
70% - 79%              C     
Below 70%             F     
No credit                NC     
 

  • All exams, quizzes, homework, practice sessions, and projects will be graded according to the criteria provided in the syllabus for each course. 

  • Course requirements must be completed by the last scheduled class day in order to receive a passing grade. 

  • Attendance and class participation are among the factors used for grading in many courses.     

  • Accumulative average of 70% must be achieved to successfully complete a course. A minimum obtained on all practical exams. Final letter grades will be determined according to specific formulas outlined on the course syllabus. 

  • Incomplete grades are granted only for extenuating circumstances. If a student needs additional time to complete a course, they are to contact the instructor and the Student Services Manager prior to the end of course. Documentation of the circumstance must be provided. A student has one week from the last day of class to complete all course work. After one week, the Incomplete becomes an F/Fail and the student must repeat the failed course. In the case of a documented medical emergency, the student receives an IMed (a medical incomplete) and the completion of the course will be scheduled through the Student Services Manager. All incomplete courses are calculated as a failed course, which negatively affects the student’s Completion Rate (quantitative measure of SAP). Once the course is completed, a Change of Grade is submitted, and the SAP will be recalculated (See Standards for Satisfactory Academic Progress). 

  • A student who fails to pass the clinic portion will be required to retake the course and must complete all required client sessions for the entire course. The cost for repeating the course is the current tuition rate. 

  • A student who withdraws from a course after the Drop/Add Period but before the end of the sixth week will receive a “W” for the course. The student will not receive any refund for the dropped course and will pay the retake fee (the current course tuition) to re-register for the course.
     

Harassment Policy

Camp Pebble does not tolerate harassment, sexual or otherwise, and will take appropriate action in response to any reported incident. Our Institute is committed to maintaining a positive learning and working environment and will respond promptly to complaints of harassment. All individuals are encouraged to resolve complaints or grievances with mutual respect and 
honesty. Students are encouraged to make comments, complaints, or suggestions directly to their instructors and supervisors on an ongoing basis. 


Should students feel it is not possible to discuss the problem directly with an instructor or supervisor, the following steps can be taken: 

  • If a student is not able to reach resolution on their own independently, an appointment can be made with the Student Services Manager. The Student Services Manager will set up a time to meet with the student to discuss the issue and suggest approaches to resolution. Discussing and resolving the issue can also be achieved through emails and/or telephone calls. 

  • If the student feels that working with the Student Services Manager has not or will not have a satisfactory resolution, the student may request to have contact from the Education Director. Requests for this contact should be made at reception by completing a request form, or by email or telephone. The student should expect that the Education Director will respond to their request by scheduling a meeting within five days of their request. 

  • If the student feels that their complaint has not been handled to their satisfaction, it may be submitted in writing to the Education Director for mediation. Written complaints will be addressed in writing within 14 days of the receipt of the complaint. At the discretion of the Education Director, the student may be asked to appear before an impartial panel. 

  • If the issue is not satisfactorily resolved at this point, a meeting may be arranged with all parties involved in the dispute or conflict, and may include the Education Director, and/or Administrative Director as deemed appropriate, to serve as a neutral facilitator. Each party will have an opportunity to state their concern or problem without interruption and the parties will have an opportunity to find a resolution to the problem or conflict. This meeting will be held within 14 days of the request for the meeting. 

Finally, having exhausted all other options, the student may submit their unresolved complaint or grievance in writing to: 

Minnesota Office of Higher Education (MN OHE) 
1450 Energy Park Drive, Suite 350 • St. Paul, MN 55108-5227 
(651) 642-0533, (800) 657-3866 

and/or 

Commission on Massage Therapy Accreditation (COMTA) 
2101 Wilson Blvd, Suite 302 • Arlington, VA 2220 
(202) 888-6790
 

Dismissal

The Director reserves the right to dismiss any student for reasons that include, but are not limited to, the following: 

  • Behavior that is disrespectful or disruptive to the learning environment, students, faculty, administration, staff, and/or clients.

  • Conduct that may be harmful to the reputation of Camp Pebble Wellness Institute or the bodywork profession. 

  • Violation of student clinic policies.

  • Unsatisfactory attendance or excessive tardiness. 

  • Unsatisfactory academic progress.

  • Failure to make scheduled tuition payments.

  • Sexual misconduct or harassment.

  • Failing all attempted courses in the first term. 

  • Failing the same course three times.

  • Failure to meet academic warning requirements. 

  • A determination by the institute that the student has participated in cheating with respect to any assignment or examination administered by the school.

  • Possession of, being under the influence of, or consumption of alcohol or illegal drugs by a student while on school property or at an off-campus school sponsored activity. 

  • Stealing or acting as an accessory to theft.

  • Committing fraud in relation to admissions, financial aid and academic integrity, including all legal and official documents. 

  • Any behavior which compromises the safety and security of the school environment. 

A student may appeal a dismissal within five business days of notification of dismissal by submitting a written appeal to the School Director. In the event that dismissal occurs, the dismissed student will remain responsible for payment of all outstanding tuition obligations for services received, as per the refunds  Withdrawal and Cancellation policy. If a student wishes to re-enter the program after dismissal, they may apply for Conditional Acceptance to the school after a waiting period of one year. All past due fees must be paid in full prior to re-admittance. Conditions for full admission, as well as the length of probation, will be stated in writing in the Re-Admittance Contract. Credit for completed courses may be given. Failure to comply with the conditions of the Re-Admittance Contract will result in immediate 
dismissal.